The location for the caller will be determined in the following order: Information provided from the network, starting with BSSID (Wireless Access Point ID) if available, then IP subnet (public and/or private IP addresses), then GPS (if the PC/device is equipped), and lastly, the personal or site-level static address listed in the Zoom portal. and Canada, Nomadic E911 can be used from either Zoom Phone’s native PSTN calling plans and numbers or through Bring Your Own Carrier with supported third-party service providers.

Zoom Phone Nomadic E911 provides the ability to dynamically track the location of users as they move around your campus and beyond to ensure their location is up to date in the event of an emergency.

Ray Baum’s Act, which requires that information such as street address, detailed information such as building number, floor number, and suite are included in the dispatchable location information provided to public safety at the time of a 911 call.

Kari’s Law, which provides guidelines for emergency dialing and requires designated personnel to be alerted in the event an emergency call is placed and.

Some cloud providers provide enhanced 911 services, while others require you to engage a third-party service. However, careful consideration of your emergency call routing is important to ensure timely response to employees in the event of an emergency and to comply with emergency response regulations like:

When moving voice services to the cloud, it is critical to understand how emergency calls will be handled when your employees are at the office or working remotely.

Zoom phone call forwarding